Return and Exchange Policy

Return and Exchange Policy

At CraftsMarrakech, we are committed to providing our customers with a satisfying shopping experience. If for any reason you are not entirely satisfied with your purchase, we are here to help. Please read carefully our return and exchange policy below:

Returns:

Returns are accepted within 14 days of receiving your order.

Returned items must be in their original condition, unused, and in their original packaging.

Please include proof of purchase with your return.

Return shipping costs are the responsibility of the customer, except in the case of manufacturing defects or issues related to our service.

Once we have received your return and verified that it complies with our policy, we will proceed with the refund of your purchase.

Exchanges:

Exchanges are accepted within 30 days of receiving your order.

Exchanged items must be in their original condition, unused, and in their original packaging.

Please include proof of purchase with your exchange.

Exchange shipping costs are the responsibility of the customer, except in the case of manufacturing defects or issues related to our service.

Once we have received your exchange and verified that it complies with our policy, we will send you the requested new item.

How to Initiate a Return or Exchange:

Please contact our customer service through the Contact Us page to initiate your return or exchange. Please include your order number, a description of the item you wish to return or exchange, as well as the reason for the return or exchange.

We strive to process all return and exchange requests as quickly as possible. If you have any additional questions regarding our return and exchange policy, feel free to contact us.

Thank you for your trust in Crafts Marrakech.