Aide & FAQ

How can we assist you?

Find here the most frequently asked questions.

When will I receive my order?

The timeframe depends on the chosen shipping company and courier. We provide a team of handlers based in major cities, and it typically takes 1 to 3 days for the order to be confirmed.

Is international delivery available?

Yes, international delivery is available for our company. Please contact our customer service team for inquiries regarding international shipping options and rates.

What if the product has manufacturing defects?

You should read the return policy to understand the conditions for returns and exchanges. In the case of a product defect, once agreed upon for return, the company's shipping fees are calculated, and the freight is refunded to the customer. The product value is not calculated for the customer in accordance with the return policy.

I want to order large quantities. Is there a discount?

The store offers delivery service for bulk orders, and there is a discount ranging from 10 to 20% on certain products. You can contact us directly via the contact page to inquire about quantities.